Support

Questions, bugs or ideas? Email candy66861@gmail.com. Please include your iPhone or iPad model, the iOS version and the app version (Settings › About). We read every message.

Frequently asked questions

Is OshiTrade Pro a subscription?

No. Pro is a one-time purchase that you keep forever, and it works with Family Sharing. There are no subscriptions and no ads. Features that are free today stay free, and your collection size is never limited.

What does the free version include?

Everything you need for the whole flow: unlimited collection, trades, shipping and tracking, meetups and reminders, trade images with 3 templates, iCloud sync, backup and CSV export. You can have up to 5 active trades at a time; finished and cancelled trades don’t count.

How do I restore my purchase?

Open Settings in OshiTrade and tap “Restore Purchases”. Make sure you are signed in with the same Apple Account you used to buy Pro.

My data doesn’t appear on my other device

Check that iCloud sync is on in OshiTrade Settings on both devices, that both use the same Apple Account, and that iCloud Drive is turned on for OshiTrade in iOS Settings. The first sync can take a few minutes on Wi-Fi.

How do I back up or move my data?

Settings › Data › Export creates a full JSON backup (including photos) or CSV files. Restore the backup from the same screen.

The “Track” button doesn’t find my parcel

Carriers sometimes take a day to show a new number. If the carrier changed its tracking page, OshiTrade copies the number so you can paste it on the carrier’s website. Please tell us so we can fix the link.

Can I find trading partners in OshiTrade?

No. OshiTrade is a personal ledger for trades you arrange yourself. It is not a marketplace and has no messaging.

How do I turn off usage statistics?

In OshiTrade Settings, turn off “Share anonymous usage statistics”. See the privacy policy for details.